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TERMS AND CONDITIONS
  1. A. OPENING
  2. B. DEFINITION AND UNDERSTANDING
  3. C. ACCOUNTS, PASSWORD, SECURITY AND REFUND
  4. D. PURCHASE
  5. E. PRICE
  6. F. DELIVERY RATES
  7. G. DELIVERY OF GOODS
  8. H. INFORMATION UPDATE
  9. I. DATA
  10. J. INTELLECTUAL PROPERTY
  1. OPENING
    1. This Website can be accessed at www.hdistore.com.
    2. Terms and Conditions govern Accounts, Purchases, Sales, Pricing, Shipping and other services.
    3. Terms and Conditions is an agreement with procedures and regulations held exclusively between HDI and Enterprisers, governing the rights and obligations along with the responsibilities of HDI and Enterprisers in products ordering.
    4. It is HDI's responsibility to introduce all HDI Enterprisers to these Terms and Conditions. If you have further questions regarding our Terms and Conditions, please contact us before continuing to use this Website.

  2. DEFINITION AND UNDERSTANDING
    1. HDI is PT. Harmoni Dinamik Indonesia which provides the HDI Store web portal facility.
    2. The term 'HDI', 'HDI Store', 'us' or 'we' refers to the owner/seller of this Website.
    3. The term 'Enterpriser' or 'You' refers to user/viewer/buyer/shopper of this Website.

  3. ACCOUNTS, PASSWORD, SECURITY AND REFUND
    1. ACCOUNTS, PASSWORD AND SECURITY
      1. Enterpriser is personally responsible for maintaining the confidentiality of the account and password for all activities that occur under the Enterpriser account.
      2. HDI urges Enterprisers not to provide password data or other important data to parties on behalf of HDI or other parties whose security cannot be guaranteed.
      3. Enterpriser agrees and ensures to log out of the account at the end of each session and notifies HDI of any unauthorized use of Enterpriser's password or account.
      4. Enterpriser hereby declares that HDI is not responsible for any losses or problems arising from misuse of Enterpriser accounts caused by Enterpriser's negligence, including but not limited to lending or providing account access to other parties, accessing links or links provided by third parties, providing or showing passwords or emails to other parties, or negligence of other Enterprisers which results in losses or problems in the Enterpriser's account.
    2. REFUND
      1. Refund is the official virtual currency on our platform. It came from the refund of any product purchases that has been paid using payment method available in the Website except credit card payment.
      2. Refund can be used as one of the payment method or to offset transaction amount when making purchases in this website.
      3. Refund cannot be exchanged for cash or to top up.

  4. PURCHASE
    1. ORDER AND AVAILABILITY
      1. Enterpriser must transact through the transaction procedures set by HDI.
      2. When making a product purchase, the Enterpriser agrees that it is the responsibility of the Enterpriser to read, understand and agree to the information/description of the entire product before making a commitment to purchase.
      3. Whilst HDI makes its best effort to ensure the availability of stock quantity, which appear on the website, are accurate, there may be instances where the stock quantity may change at any time or errors may occur. Upon discovery of that error, HDI will inform Enterprisers as soon as possible for further clarification and recommendation.
      4. Enterpriser fully understands and agrees that all transactions made other than through the HDI Official Account and/or without HDI's knowledge (through private facilities/networks, messaging, special transaction arrangements outside the HDI site or other means) are personal responsibility of the Enterpriser.
    2. PAYMENT
      1. Payments by Enterpriser must be made immediately (no later than 12 hours for payments using virtual accounts and 5 minutes for payments using Credit Cards) after the Enterpriser checks out. If within that time limit the payment or payment confirmation has not been made by the Enterpriser, HDI has the authority to cancel any unconfirmed order or payment transaction. Enterpriser has no right to file a claim or demand for the cancellation of the transaction. Where else, paid transactions cannot be cancelled.
      2. Enterpriser shall be entitled to make payment for the products using the various payment methods made available on the website. We support the payment methods of credit cards (Visa/Mastercard/AMEX), debit cards (VISA/Mastercard), FPX online banking, E-wallet and others, all these payment methods are supported by third party payment gateway.
      3. HDI takes no responsibility and assume no liability for any loss or damages to Enterprisers arising from payment information release to other parties or wrong remittance that do not match the billing amount stated on the payment page.
    3. CONFIRM RECEIVING PRODUCT
      1. Enterpriser is required to confirm the receipt of product in the website, after receiving the shipment of the purchased product. HDI gives a time limit of 1 day after the shipment is "sent" status. on the HDI system, for the Enterpriser to confirm the acceptance of the Product. If within that time limit there is no confirmation or claim from the Enterpriser, then the Enterpriser declares that it agrees to the automatic confirmation of product receipt by the HDI system.
      2. After confirmation of product receipt or confirmation of automatic product receipt, Enterpriser's payment sent to HDI's official account will be transferred to the Center (transaction is considered complete).
      3. Enterpriser understands and agrees that any claims made after confirmation/automatic confirmation of product receipt are not the responsibility of HDI. Losses that arise after confirmation/automatic confirmation of product receipt are the responsibility of the Enterpriser personally.
    4. RETURN AND REFUND POLICY
      1. Refund (in the form of Refund) from HDI to Enterpriser can only be done in the following certain circumstances:
        1. Overpayment occurs when Enterprisers pays more than they were billed.
        2. Out of stock, changes in shipping costs, delay of delivery, missing items during delivery or other reasons.
      2. HDI will carry out the verification process for the refund. All refund and return requests will be subject to HDI's verification and approval.
      3. The product return request must be made within 3 working days from the order received date. Once your request has been processed, we'll send you a confirmation email and proceed with item return to us or collection if needed.
      4. HDI only acknowledges damaged, incorrect or expired (less than 6 months) items for the return request and must be accompanied with the proof such as unbox video of the parcel, photos (with HDI packaging, consignment note and faulty/missing products).
      5. HDI does not cover product damage caused by the negligence, damage or misuse of the Enterpriser.
      6. HDI provides a Guarantee of Goods/Products as stated in the Code of Ethics related to Product Policy.
    5. AUTHORITY OF HDI
      1. HDI has the authority to make decisions on unresolved transaction issues due to the absence of a settlement agreement, both between HDI and the Enterpriser, by looking at the available evidence. HDI's decision is final and cannot be contested and is binding on HDI and the Enterpriser; to comply.
      2. HDI has the authority to change the order status to "delivered" if there is no update of the delivery status from the courier/logistic services after 2 days and there is no further confirmation from the Enterpriser. If within 5 days there is no confirmation of receipt of the product or any complaint from the Enterpriser, HDI has the authority to complete the transaction which is deemed to have carried out its obligation to send the product with delivery receipt number. This order status adjustment will only be made if the listed delivery address on the invoice and courier receipt is correct.
      3. HDI reserves the right to check whether Enterpriser is duly authorised to use certain payment method and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.
    6. BUSINESS POINTS (BP) PROCESSING
      1. The deadline for HDI Store product purchase Business Points (BP) to be included in the commission processing of each calendar month is the last day of the month at 12 noon local time.
      2. Transactions whose payment is completed after this deadline will be processed in the next bonus period.

  5. PRICE
    1. All prices stated in the website are subject to prices of each country with different taxes unless otherwise stated and it shall be liable by Enterprisers to pay but it excludes the delivery charges.
    2. By placing an order through HDI Store, the Enterpriser agrees to pay the total cost as stated on the payment page, which consists of the product price, shipping fees, and other costs that may arise and will be stated on the payment page.
    3. We only accept payment in local country's currency where HDI operates. For example: Malaysia - Ringgit Malaysia (RM/MYR), Singapore - Singapore Dollar (SGD/S$), Hong Kong - Hong Kong Dollar (HK$) and Philippines - Philippine Peso (PHP/₱).

  6. DELIVERY RATES

      7. Enterpriser understands that HDI has done its best possible in providing shipping rate information to the Enterpriser based on location accurately.


  7. DELIVERY OF GOODS
    1. Any provisions regarding the product delivery process are the full authority of the Goods delivery/logistics service provider.
    2. Enterpriser understands and agrees that any product delivery problems caused by late payment are the responsibility of the Enterpriser.
    3. Any problems caused by the logistic service provider such as damaged, lost or failure of delivery during the course of delivery, HDI will not be liable for any damage, expense, cost or fees, however, HDI could help Enterprisers to reach out to the logistic service provider to resolve such dispute.
    4. After verifying and the payment is confirmed, we will process the order and arrange for shipment within 1-3 working days (excluding weekends and public holidays). Except for some circumstances where unfortunately it is beyond the control of HDI, for example courier service delays, emergency, or items out of stock.

  8. INFORMATION UPDATE

      9. HDI reserves the right to update or change our Terms at any time and you should check the Terms periodically. Your continued use of the Products and Services after we post any modifications to the Terms on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Terms.


  9. DATA

      10. The transaction data provided is only transaction data for the last 12 months.


  10. INTELLECTUAL PROPERTY
    1. The Website, comprising all its content, materials, documents including but not limited to its trademarks/service marks, logos and other intellectual property rights of HDI in the Website encompassing all information, details, graphics, data, text, video and other arrangements of the same are the wholly owned and copyrighted work of HDI, and shall vest and belong to HDI.
    2. None of the materials posted herein shall be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of HDI.
    3. In the event of a breach of the intellectual property rights hereunder these Terms and Conditions, HDI may resort to any available legal remedies, which may include a demand for actual or statutory damages, attorney fees, and injunctive relief.

Region
Language
AVAILABLE REGIONS
INDONESIA
 CURRENT
SINGAPORE
MALAYSIA
PHILIPPINES
HONG KONG
AVAILABLE LANGUAGES
BAHASA
ENGLISH
 CURRENT